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Lotte responds super fast to messages, which is very nice. She is also very flexible in terms of pick-up and drop-off times. The camper drives fine and everything a family needs can be found in it (even crayons for the door to draw on and games!). It was inconvenient that the co-driver's door could not be used because we had to get in through the driver's cabin. We also missed a ground sheet to put in front of the camper. Otherwise you will be walking in sand and mud all the time. October 2020